Atera Transforms the Way Cloudscape Does Business
Atera Empowers Cloudscape to Automate Processes and Profitably Grow.
Utilizing Atera’s award-winning IT management platform, Cloudscape was able to access the tools needed to automate and scale business
practices with greater efficiency
The Problem
Cloudscape is a growing IT support company based in London. The company focuses on providing IT services to small and medium-sized businesses in London’s West End serving financial services, professional services, and retail businesses, and design agencies. Contracts typically cover a wide range of IT-related services as Cloudscape’s clients tend to outsource the majority of their IT requirements, including desktop support, management of mobile devices, network and server maintenance, hosting, and cloud projects.
With more than 50 contract clients, Cloudscape needed a streamlined way of managing each client’s individual requirements, recording billable hours, and handling day-to-day support tasks.
As company director, Mike Casey explained:
“ We were using several disjointed systems at the time, and were tracking time spent on client projects through Outlook, manually syncing hours at the end of every day. It was very clunky. ”
The solutions
Atera Transforms the Way Coudscape Does Business
Gartner found that “many business and IT leaders see the customer experience as a sustainable source of competitive differentiation.” It became clear to Cloudscape that they needed to improve processes to ensure the company was providing a best-in-class experience to clients.
Mike turned to Atera for help improving their processes and systems, that would in-turn offer a better experience to their customers.
Installing Atera’s MSP platform has completely transformed the way the Cloudscape team works.
Benefits
An all-in-one, Centralised Platform
Atera opened the door to truly transformational tools and resources that have helped Cloudscape thrive.
Remote access for support purposes, online backups and monitoring, time recording, and ticketing are now all centralised via the Atera platform. Mike believes the system saves him an estimated 14 hours each month just on preparing the timesheets. Pleased with these time and cost savings, he is also leveraging the Quickbooks integration, which replaced his accounting and invoicing system.
“With our increasing number of clients, the platform definitely makes all the overhead tasks easier as it automates so many processes and stops mistakes from happening,” he explained.
Mike continued: “ We have new people joining our team soon and we will start them on Atera straight away. With the platform in place, Cloudscape is well prepared for further growth. ”
Atera has helped us streamline our processes to become more operationally efficient
Mike Casey, Managing Director at Cloudscape