IT That Works as Hard as You Do
The Threat Is Real. Your Protection Should Be Too.
Every business in London is a target. Ransomware, phishing, data breaches and regulatory non-compliance can damage client trust, trigger scrutiny and expose senior leaders to serious liability.
Cloudscape protects London firms with the technology, governance and response capability needed to build confidence and resilience.
We support financial, legal, creative and professional services businesses across London with security strategies that protect reputation and support growth.
benefits
Why Businesses Trust Cloudscape with Their Cyber Security
Protecting your executive liability
A documented, proactive cyber security programme provides clear evidence of due diligence - which matters significantly in the event of a regulatory inquiry, a legal challenge, or a breach notification.
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Security that doesn’t impede productivity
Great cyber security should be invisible to your team. We design protection that’s robust without creating friction - so your people can work efficiently and securely.
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Continuous, expert monitoring
Threats evolve constantly. Our team monitors your environment continuously, applying intelligence and technology to identify threats before they become incidents.
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Compliance built in, not bolted on
Whether you need FCA compliance, Cyber Essentials certification, or GDPR assurance, we build compliance into your security architecture from the outset.
Contact us
Ready to simplify your IT? Book a free discovery call
We’ll review your setup, highlight quick wins, and answer your questions.
Our Cyber Security Services
Risk & Compliance
A comprehensive assessment of your cyber risk landscape, identifying vulnerabilities, mapping compliance obligations and delivering a prioritised action plan. We translate technical risk into clear business language your board can understand and act on.
Cyber Packages
Structured cyber security programmes tailored to your size, sector and risk profile. From baseline protection to enterprise-grade security stacks, delivered and managed by our team.
Cyber Essentials
Government-backed certification that proves your commitment to cyber security. We guide you through assessment and help you achieve and maintain certification, often required by public sector clients and large corporates.
Zero Trust
Modern security architecture built on “never trust, always verify”. We design and implement zero-trust frameworks that protect data and systems across every device, location and user: ideal for remote or hybrid teams.
SOC / SIEM
Continuous threat detection and response through Security Operations Centre monitoring and Security Information & Event Management technology. Real-time intelligence, expert analysis and rapid response - around the clock.
FAQs
Answers to the questions we're asked most often
Do we have to take all four services, or can we start with just one?
You can start with one. Most clients begin with either Managed IT or a single project – a cloud migration, an office fit-out – and add IT Advisory or Cyber Security later once the day-to-day is stable. The four disciplines are built to work together, but they are not a bundle you have to buy in full. The two that go hand in hand are Managed IT and Cyber since we do have a minimum level of Cyber Security that we recommend for clients from the outset.
We are a mixed Mac and PC environment. Is that actually a problem?
No – it is one of the reasons clients come to us. Our engineers are trained on both Apple and Microsoft platforms, so a designer on a Mac and a finance team on Windows sit in one managed environment with the same security baseline, the same device management and the same helpdesk.
That includes Macs enrolled properly in Intune rather than left unmanaged outside your security controls, which is where most mixed estates are inefficient. Plenty of London providers support Windows well and treat Macs as an exception. We have supported creative and healthcare marketing agencies on Apple hardware for over a decade.
What happens if we decide to leave? Who owns our documentation and tenant?
You do – and we will put that in writing before you sign, not after. Your Microsoft 365 tenant and licences are your own and we are the Microsoft partner managing it. Your environment documentation, network diagrams and configurations are your property. Our agreement commits us to handing them back in a usable format if you decide to use another MSP or take all services inhouse.
We already have someone doing our IT. Does that rule us out?
Not at all – a meaningful share of our work is co-managed alongside an internal IT manager or a small in-house team. In practice we take on what does not scale for one person: out-of-hours cover, patching, security monitoring, vendor escalation and holiday cover, while your internal person keeps the responsibilities they are there for.
We agree a written split of responsibilities so nothing falls between us. We are there to be a part of the existing team.
We already have an IT provider. What does switching actually involve?
Typically four to six weeks from signature. We run a structured onboarding: a documentation and discovery phase where we audit what you have, then agreed change windows – usually evenings or weekends if required.
Your existing provider’s cooperation helps but is not essential and we will often have an overlap period with the incumbent; we have taken on plenty of environments where handover was minimal but in the majority of cases there is active cooperation. You will have a named onboarding lead throughout and a written transition plan with dates before we start, not a vague promise of care.
You mention "Technology Alignment" - what is that?
It is the part of managed IT that stops problems happening rather than fixing them after they do. We hold every client environment against a written standards baseline – patch levels, backup coverage, MFA enforcement, licensing fit, hardware age, end-of-life software – and review it on a set cycle rather than when something breaks.
Where your environment drifts from the standard, it is logged, prioritised and either fixed as part of the service or quoted as a project. It is also what makes our reporting meaningful: you see the same measures each month and can watch them move. Reactive servicedesk support alone does not do this.
Who will we actually be dealing with day to day?
We work with you to establish the engineers that are best suited to your organisation. This is normally agreed via customer service meetings with your Servicedesk Manager so that you have actively been able to choose who your main technical lead and onsite engineer is. You will gain consistency in the support levels and a clear escalation path for more complex issues. Overall our team is about 28 people so you have access to a full skillset of technicians and we are also small enough to give a personal service and know you business and people well.
Standard support hours are 8am until 6pm, with out-of-hours cover available until 10pm and on weekends. Alternatively, we have a full 24/7 service for clients that have the full requirement.
What happens if we're hit by ransomware?
If a Cloudscape client is hit by ransomware, we move immediately to contain the attack, isolate affected systems, assess the scope of encryption and begin recovery from tested, isolated backups – while supporting you through the notification obligations that follow.
The uncomfortable truth is that recovery quality is decided long before the attack. Businesses that recover in days have immutable, tested backups and a documented environment. Businesses that recover in weeks, or pay, don’t.
We’ve handled real incidents, including full-scale cryptolocker recovery for a professional practice, and the pattern repeats: the entry point is usually something mundane – unlicensed software, an unpatched edge device, a reused password. Our Protect stage exists to close those routes before they’re used.
What is a vCIO, does a firm our size need one?
A vCIO is a senior technology advisor who sits with your leadership team a few times a year rather than sitting in your office full time. Firms of roughly 15 to 100 staff are usually too small to justify a permanent IT director’s salary but far too complex to make technology decisions on instinct – that gap is what the role fills. In practice it means someone who understands your sector’s regulatory position, knows what your competitors are doing, holds a three-year view of your systems, can tell your board what a decision costs before you make it. If your IT conversations only happen when something breaks, a renewal lapses or a new regulation takes you by surprise then the vCIO fills that forward planning gap.
How is this different from Technology Alignment?
Technology Alignment tells you what state you’re in. Business Strategy decides what to do about it. Alignment is the operational discipline – we measure your environment against a written standards baseline every month, so patch coverage, backup success, MFA gaps, hardware age and end-of-life software are all known facts rather than assumptions. The vCIO takes that evidence into your leadership meeting and turns it into a prioritised roadmap with costs attached: what we fix this quarter, what waits until the lease renewal, what needs board approval. One is measurement, the other is decision-making. Alignment without strategy produces reports nobody acts on; strategy without alignment is guesswork with a spreadsheet.
What does AI Advisory actually mean - is this just Copilot licences?
No. Licensing is the easy part and usually the last part. Most firms come to us with AI already in use – staff pasting client material into consumer chatbots, a partner trialling a note-taking tool, a marketing agency using image generation – and no policy governing any of it. So the work starts with finding out what’s actually being used, deciding what’s acceptable for your data and your regulator, writing that down as a usable policy, training people on it. Then we look at where AI genuinely saves time in your specific workflows, which is often narrower and less glamorous than the vendor pitch suggests. Deployment comes after the governance, not before.
Do you use AI on our data, how is that governed?
Yes, in defined ways, we’ll show you the documentation. We use AI internally to improve service delivery – ticket triage, documentation, reporting – under a written AI Acceptable Use Policy that specifies what client data may and may not be processed, by whom, using which tools. We’ve built our AI management framework against ISO 42001, the international standard for AI management systems. If you’re a data controller and we’re your processor, you’re entitled to ask this question of every supplier you have.
Is Copilot worth it for us?
Sometimes, we’ll tell you when it isn’t. Copilot delivers real value where your data is already well organised, permissions are clean and staff have specific repetitive tasks to hand over. It delivers very little where SharePoint is a decade of unstructured folders with inherited permissions, because it will surface things people shouldn’t see and produce weak output from poor source material. So we assess readiness before licensing: permission review, data classification, a defined pilot group and measured outcomes. Plenty of firms we advise are better off spending the first three months fixing their information architecture and buying licences afterwards. We’ve written this up in more detail in our Microsoft 365 Copilot white paper.
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Cyber Security Consultant Services
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The risk of a cyber-attack has never been higher in today’s fast-paced, modern world.
With criminals becoming increasingly sophisticated with the techniques and methods they use to carry out attacks, many traditional cyber security measures have unfortunately become outdated. This has left many businesses vulnerable to the risk of sensitive and private information being leaked into the wrong hands, which has the potential of massive disruption of daily activities and day-to-day running, as well as hefty regulatory fines for your business.
To protect your business and limit the risk of potential damage cyber-criminals can cause, you must integrate a suite of cyber security measures tailored to your business needs and operations. That’s where we step in. We are among the top cyber security companies in London, and our range of security services is indispensable in helping to prevent your organisation or business from falling victim to a cyber-attack.
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Antivirus forms a core part of any security strategy. It helps to identify and protect against viruses, spyware, ransomware, and all other types of malware.
Strong antivirus also blocks unsafe links, downloads, and email attachments, and scans your PC for performance problems.
All in all, it works to ensure the safest day-to-day running of your software and machine against a cyber security attack.
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A crucial aspect of ensuring cyber security, a secure firewall constantly monitors incoming and outgoing network traffic from your computer. Firewalls either permit or block data packets based on a set of security rules.
The purpose of this is to establish a barrier between your internal network and any external sources (which could be cyber threats from the internet), making sure any dangerous traffic is blocked, traffic that may contain viruses or have been created by hackers looking to damage your system.
By using multiple firewalls provided by different vendors, we are able to create an intelligent form of cyber security that has additional layers of protection, making it far more difficult for criminals to violate your defences and access your systems.
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Intrusion Detection and Prevention Systems are broad terms that, simply put, are cyber security measures that block threats to your system. Intrusion detection is reactive. It identifies and mitigates ongoing attacks, weeding out existing malware, such as backdoors. It also detects social engineering, such as phishing, and prevents your software from being attacked, protecting your sensitive information.
Intrusion prevention is proactive and preemptively blocks application attacks. It includes remote file inclusions that facilitate malware injections that can access private databases.
Used together, they protect your private and sensitive information.
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Integration with Microsoft Active Directory or Azure Active Directory helps you to organise your company’s users by centralising the management of users, computers, and other objects within a network. It links to existing systems which allows you to articulate specific privileges for different roles and groups. Centrally controlling permissions in this way ensures that users have access only to the tools and systems that they require.
Active directory works by checking the submitted username and password when a user logs on, and determines whether this user has permissions to specific systems. Overall, the primary function of this is to authorise users within a windows domain, protecting your system.
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Application and Web Filtering actively sets and implements policies for which sites and applications users can access. This can be integrated with Active Directory, allowing you to set different permission levels for different user groups.
Web and URL filtering proactively blocks certain websites by not allowing their browsers to load pages from these sites, preventing users from gaining access, whether for security or productivity reasons.
Used together, Application and Web Filters make decisions based on the rules set in place by your company with our assistance, making it flexible and bespoke, based on your specific cyber security needs.
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Data Loss Prevention is an effective set of cyber security tools and processes that ensure your sensitive data is not misused, lost, or accessed by unauthorised users. It makes sure that sensitive, private, or critical information is not sent beyond your corporate network by filtering emails and other outgoing communications.
It looks for specific types of data such as bank account numbers or other sensitive customer information, preventing any unwanted data leakage from occurring. This ensures that your legal duty of data protection is upheld, working with other complementary controls, and preventing the accidental exposure of confidential information.
Wherever you store your data, Data Loss Prevention monitors it and significantly reduces the risk of data loss.
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Monitoring and reporting
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Monitoring and Reporting is a crucial part of cyber security and is simply the process of detecting cyber threats and data breaches, allowing you to have visibility of application usage, web traffic, and incident reports. This enables you to monitor threats to your systems, and proactively take steps to prevent them, meaning that cyber-attacks are detected in their infancy and responded to before they are able to cause disruption or damage to your system. Analysis of this data also helps highlight the origin and impact of any attacks, as well as near misses, which enables you to make continuous improvements to your systems, so they aren’t compromised again in the future.
Continuous security monitoring helps you to detect a broad range of threats, reducing the time it takes to respond to threats, and most importantly it supports you to comply with industry and regulatory requirements.
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In order to protect your business and prevent attacks, Cloudscape provide the highest level of cyber security on offer compared to other IT companies based in London.
We offer packages to suit your specific requirements and needs, saving you time, money, and most importantly preventing the risk of your sensitive information being leaked and the negative impact that that can have on your business. Prevention is always the best form of defence, and is better than dealing with the consequences of a weak security system and the havoc this can cause.
Get in touch to find out more about our effective and crucial cyber security services London. Our friendly, highly trained, and helpful team are waiting and are happy to discuss your needs, finding out what we can do for you, or just happy to offer some advice and information.
Give us a call on 0207 952 8123 or email our experts today at info@cloudscape.it.
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