IT Support Designed for Design / Creative
Creative businesses demand more from IT than most providers are equipped to handle. High-resolution files, rendering workflows, collaborative project environments and a predominantly Apple Mac estate aren’t edge cases, they’re how you work.
Cloudscape supports architectural practices, design studios, agencies and production companies across London. We understand creative workflows, know Apple Mac inside out and have the technical depth to run the high-performance infrastructure you rely on.
Our clients value an IT partner who fits around how they work and keeps technology performing at the pace their clients expect.
The Challenges Design / Creative Businesses Face
Apple Mac expertise is non-negotiable
A huge percentage of creative businesses run predominantly on Apple Mac, but many IT providers still don’t support them properly. General IT that treats Mac as an afterthought isn’t good enough when every device is business-critical.
Performance demands are intense
Rendering, video editing, large-format files and 3D modelling place heavy demands on hardware, networking and storage. If IT can’t keep pace, it directly limits your capacity and your margins.
File management at scale
Large files, live collaboration, version control and archiving create data demands that consumer-grade storage can’t handle reliably. Get it wrong and you lose time and client confidence.
Cyber security without friction
Creative businesses handle significant volumes of client intellectual property. Protecting it is a professional obligation – but security measures that impede productivity or creative flow are not acceptable.
Case studies
Partnerships built on trust
Long-standing partnerships built on trust, responsiveness and results that genuinely matter.
Design/Creative
SOLUTIONS WE OFFER
How We Support Design / Creative Businesses
Apple Mac support with certified expertise
Our engineers hold Apple certifications and have extensive experience managing Mac estates - both standalone and in mixed Mac and Windows environments. You won’t be handed over to a generalist who treats Apple support as a secondary concern.
High-performance infrastructure
We design and manage the storage, networking and server infrastructure that high-performance creative workflows demand - including NAS environments for large project files and the connectivity to support real-time collaboration.
Cyber security that protects client IP
Access management, endpoint protection and data loss prevention configured to protect your clients' intellectual property - without creating the friction that impedes creative work.
Strategic IT that supports your growth
Quarterly business reviews, technology roadmapping and proactive advisory on AI and emerging tools that can enhance your studio's capability and competitive positioning.
Contact us
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We’ll review your setup, highlight quick wins, and answer your questions.
FAQs
Answers to the questions we're asked most often
Can you properly support a studio running both Macs and PCs?
Yes. Cloudscape has supported Apple Mac environments alongside Windows for over 25 years and holds qualified specialists in both. Mixed-platform studios are one of our long-standing strengths rather than an exception we tolerate.
This matters more than it sounds. A lot of providers claim Mac support and deliver a Windows service with Macs handled at the edges. The gap shows the first time you need proper Mac device management, FileVault encryption enforced and evidenced, Apple Business Manager configured correctly, or macOS updates managed without breaking a creative application mid-project.
The pattern we see most often in London studios is a design team on Mac, finance and account management on Windows, a shared project environment both need to reach. Both platforms should be equally well managed, equally well secured, equally well supported by people who use them daily.
The question worth asking any prospective provider: how many of your engineers actually work on a Mac? The answer is usually revealing.
How should a creative studio store and back up large project files?
The workable pattern for most London studios is tiered: fast local or cloud storage for active projects, a managed central store for the shared library, a separate archive tier for completed work – with backup that is genuinely independent of all three.
The critical distinction is that synchronisation is not backup. If a project folder is corrupted, ransomware-encrypted or deleted, a syncing service faithfully replicates that everywhere. What protects you is versioned, immutable backup that an attacker or a mistake cannot reach, held separately and tested by restoring from it.
For creative work specifically, three things need deliberate decisions rather than defaults: how long versions are retained, given file sizes make infinite history expensive; whether the archive is searchable, because an unsearchable archive is functionally lost; and what happens to project data when a freelancer’s access ends.
Cloudscape designs this around how your studio actually works rather than imposing a standard template – an architectural practice with multi-gigabyte models has different needs from a PR agency with large video assets.
How do we work with very large files remotely without everything slowing down?
The answer is usually to stop moving the files. Rather than pulling multi-gigabyte assets down to each machine, the practical approaches are to keep the data where the compute is and work on it remotely, or to use intelligent local caching so only the parts of a file actually in use travel across the network.
Which approach fits depends on the work. Architectural and 3D modelling generally suits remote workstations, because the model stays put and only the screen moves. Video and design work often suits local caching with a managed central library. PR and comms teams usually need neither – their pain is normally mailbox size and shared-drive sprawl rather than raw file weight.
Two things reliably make remote creative work worse: consumer-grade sync tools used at professional scale, home connections nobody has ever actually tested. Both are fixable, both are cheaper to fix than the workarounds they force.
The right starting point is watching how a real project moves through the studio.
What happens to our archive when a client returns five years later?
That depends entirely on decisions made now, it is the question creative studios most often wish they had asked earlier. A returning client usually wants the working files, not the final export – and working files depend on the application version, the fonts, the linked assets and the folder structure that existed at the time.
A workable archive strategy covers four things: what gets archived and when, so completed projects leave expensive active storage; whether it is indexed and searchable, because an archive nobody can search is a cost rather than an asset; whether the format will still open, since proprietary formats and missing font licences are the usual failure; and whether the archive is included in backup, because a great many are not.
The commercial argument is straightforward. Archive storage is materially cheaper than active storage, so a proper archive tier usually reduces your storage bill while making old work retrievable.
For architecture and interiors practices there is a further consideration: project records may need retaining for professional liability reasons well beyond the point the work feels finished.
about us
Discover more about Cloudscape
Cloudscape success path
A clear path to stronger security, smarter technology, and sustainable business growth.
Mission
We focus on being your most trusted IT partner through excellence and innovation that protects your business, and delivers outcomes that allow it to thrive.
Helping you Stay Focused
We understand the unique nature of your industry. We’ve worked with businesses across the Finance sector for a number of years including accountants, Bookkeepers and Independent Financial Advisors.
We know how vital IT is to the daily running of your business with an increasing reliance on your technology. Data protection & compliance legislation is only getting more complex. The number of clients you engage with is growing. Your client list per accountnant is expanding, your team needs access to their emails and files wherever they are, and your data needs to be more secure than ever before handling confidential client information.
[/av_textblock] [/av_cell_one_half][av_cell_one_half vertical_align=’top’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-k5cjirhv’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/01/adeolu-eletu-unRkg2jH1j0-unsplash-1f.jpg’ attachment=’2615′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright=” animation=’no-animation’ av_uid=’av-k5cj9lj3′ admin_preview_bg=”][/av_image] [/av_cell_one_half] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’20px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Understanding your pains’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5dqe903′ admin_preview_bg=”][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]Your team needs to stay focused on delivering for clients; and we know how incredibly frustrating under-performing IT is to you and your team. This under performance often results in lost income, productivity and, in the worst case scenario, lost business.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue83e’ font=’entypo-fontello’ title=’Outdated Software’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Time is money. Your need for high performance is more crucial than for most other industries. Large & high volumes of documents and files need increased network, workstation and server performance and storage capacity. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue839′ font=’entypo-fontello’ title=’Compliance changes’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] With your clients often spanning weeks, months, or often years, any data loss can be catastrophic to a client’s accounting history. Ensuring your team’s work and progress is protected and secure throughout. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue815′ font=’entypo-fontello’ title=’Limited Access’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Your auditors, analysts, administrators & partners all need to be able to access email and files wherever they are; whether that be in a meeting room with clients, at the bank, or working with the chief financial officer, all without compromising on security. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’80px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Who else we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=” padding=’25’ color=’custom-color-heading’ custom_font=’#ffffff’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-7raplv’][/av_heading] [av_testimonials style=’slider’ columns=’2′ grid_style=” interval=’6′ font_color=’custom’ custom_title=’#ffffff’ custom_content=’#0a0707′ av_uid=’av-k5ck8yr4′ admin_preview_bg=’rgb(241, 241, 241)’] [av_testimonial_single src=” name=’Gary Crilly’ subtitle=’NM Cabling Data Cabling’ link=’http://’ linktext=” av_uid=’av-5qtef7′] “I have worked with Cloudscape on several projects and their service and attention to detail has always been excellent. The projects have been consistently managed and delivery throughout has been to the clients satisfaction every time.” [/av_testimonial_single] [av_testimonial_single src=” name=’John Newton’ subtitle=’Ecology Consultancy’ link=’http://’ linktext=” av_uid=’av-41q41f’] “We have relied on Cloudscape for over eight years as our IT support provider. Over this time we have grown significantly and have had quite a number of IT projects handled with great confidence. This has ranged from office moves, to setting up satellite offices, to installing new servers across the board.” [/av_testimonial_single] [/av_testimonials] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’60px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’How we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-1u83mr’][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]It’s so important for our clients in the finance world to have a solid foundation for speed, reliability and security. Maintaining your IT is an essential requirement and understanding what to upgrade (and when) can be a real challenge.
Not having a file when you need it can sometimes mean payments can’t be made, which could mean the difference between a good week or a bad week.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue82b’ font=’entypo-fontello’ title=’Best Solutions’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Source the best solution for your technology requirements, whether it’s software or data security. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue812′ font=’entypo-fontello’ title=’Fully Supported’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Fully supported by the most efficient, cost effective solutions to ensure they can provide the highest quality service and response rate as possible. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue824′ font=’entypo-fontello’ title=’Secure Data’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Keep your data secure with our multi-layered approach to cyber security giving you piece of mind. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” custom_class=” av_uid=’av-a5htgo’] [av_heading heading=’Showcase of our experience’ tag=’h3′ style=’blockquote modern-quote modern-centered’ subheading_active=” size=’34’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” 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attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/DouglasStevensLogo-300×67.png’ attachment=’2659′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ 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admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” custom_class=” av_uid=’av-6f0o5v’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/OBLogotype-300×92.png’ attachment=’2662′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” 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