IT Support Designed for Law
A law firm’s reputation depends on confidentiality and reliability. When IT falls short, it’s not just a technical issue, it’s a professional one.
Cloudscape provides IT support built for London law firms, combining strong cyber security, reliable infrastructure and a clear understanding of legal confidentiality and SRA compliance obligations.
We support firms from boutique specialists to larger full-service practices, each with their own systems, data handling needs and client requirements.
The Challenges Law Businesses Face
Client confidentiality is absolute
The consequences of a data breach in a legal context go beyond financial loss – they can be career-ending for individuals and catastrophic for the firm. Your IT must be configured to protect client data with the highest possible standard of security.
Practice management systems are business-critical
Your case management software, document management systems and client portals are the operational backbone of your firm. They must perform reliably, integrate with your other systems and be maintained without disruption to your team.
Cyber threats target law firms specifically
Law firms are high-value targets for cyber criminals – holding sensitive personal, financial and commercial data that commands significant value. Ransomware attacks on legal practices have increased significantly and the consequences can be severe.
Regulatory compliance is demanding and evolving
SRA requirements, GDPR obligations and the specific data handling standards of legal practice create a compliance environment that requires active, ongoing management – not a set-and-forget approach.
Case studies
Partnerships built on trust
Long-standing partnerships built on trust, responsiveness and results that genuinely matter.
SOLUTIONS WE OFFER
How We Support Law Businesses
Cyber security shaped for legal practice
From email security and endpoint protection through to advanced threat monitoring and incident response - our cyber security services are configured around the specific risk environment and confidentiality obligations of legal practice.
Practice management system support
We support and integrate with the leading legal practice management systems - ensuring they perform reliably, are properly backed up and connect effectively with the rest of your technology environment.
Reliable, responsive IT support
Your fee earners can’t afford to be held up by technology problems. Our SLA-governed support ensures issues are resolved quickly - with a team that understands the priority your clients and your cases represent.
Compliance and audit trail management
We ensure your IT environment produces the audit trails, access logs and security documentation that regulatory compliance and good governance require.
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FAQs
Answers to the questions we're asked most often
What does the SRA expect from a law firm’s IT systems?
The SRA does not publish a single prescriptive IT standard. Its expectations sit across the Standards and Regulations, the Accounts Rules and its published guidance – which is why most firms are aware of some obligations and not others.
In practice, four things follow. Confidentiality is a conduct obligation, not a preference, so every system holding client data – case management, email, file storage – needs encrypted storage, secure communications and properly configured access controls. Client money records must be accurate and secure, which means compliant legal accounting software with robust backup, audit trails and access logs. Serious incidents must be reported to the SRA. And the COLP carries responsibility for compliance when new technology is introduced.
Cyber Essentials is not currently mandatory, but it is referenced within Lexcel, increasingly required by professional indemnity insurers, treated in practice as the baseline for demonstrating good cyber hygiene.
Cloudscape supports SRA-regulated firms across London and can produce the documentation and evidence your COLP needs, rather than leaving them to translate technical reports into a compliance position.
How do we protect client money from conveyancing and completion fraud?
Completion fraud works by intercepting or impersonating the email exchange around a transaction and redirecting funds to a criminal account. Defending against it is mostly about email authentication, verification process and staff awareness rather than any single product.
The technical baseline is DMARC enforcement so attackers cannot spoof your domain to clients, multi-factor authentication on every mailbox with conditional access, case management systems protected to the same standard as email. The process baseline is verbal verification of bank details using a number you already hold, never one supplied in the email itself, a firm rule that account details are never changed on an emailed instruction.
What has changed recently is quality. Attacks now use AI-generated emails that mirror a colleague’s writing style and internal terminology, in some cases deepfaked video calls impersonating partners. The old advice to look for poor spelling is obsolete.
This is the single highest-value risk in a conveyancing practice, because one successful attack can move a six-figure completion sum in minutes.
Can our firm use AI tools without breaching client confidentiality?
Yes, with governance in place. The SRA updated its compliance guidance on AI and technology on 9 February 2026. It introduced no new rules – it restated how the existing Standards and Regulations already apply.
Three points matter most. Clients must be told where they are interfacing with AI. Confidentiality obligations under the Code of Conduct apply in full when client data is processed by an AI vendor, which makes knowing where your data goes essential rather than optional. And the COLP is responsible for regulatory compliance when new technology is introduced.
The practical failure mode is not the AI tool itself. It is switching on an assistant across a system where permissions were never tidied up, so it can reach matters the user should never see. Matter-level separation is the issue, it is fixable – but it has to be fixed before deployment, not after.
Cloudscape works to ISO 42001, the international standard for AI management systems, helps firms put the policy, permissions and audit position in place first.
We have had a cyber incident. Who do we have to tell, how quickly?
A law firm facing an incident typically has four notification tracks running at once: the SRA, the ICO, your professional indemnity insurer, affected clients. They have different thresholds and different clocks, which is why firms lose time deciding rather than acting.
The SRA expects serious incidents to be reported – in practice, anything involving material loss of client money, a significant breach of client confidentiality, or potential reputational damage. That bar can sit below the ICO threshold. Separately, UK GDPR requires notification to the ICO within 72 hours where a personal data breach meets the risk threshold. Your PI insurer will usually have its own notification condition, late notice can affect cover.
The single most useful thing a firm can do in advance is build one incident response runbook covering all four tracks, so decisions are made calmly in advance rather than during the incident.
On ransom payment: NCSC and ICO guidance is not to pay, UK sanctions law prohibits payment to threat actors on the consolidated sanctions list, with potential criminal exposure. Several UK firms have publicly declined to pay and recovered from immutable backups instead – which is only an option if those backups exist and have been tested.
Are law firms really being targeted, or is this just vendors selling security?
Law firms are demonstrably being targeted. Successful cyber attacks against UK law firms rose 77% in a single year, from 538 to 954 incidents. ICO figures show legal sector data breaches grew 39% between Q3 2023 and Q2 2024, affecting the personal data of nearly 7.9 million people – roughly one in eight people in Britain.
Coveware data placed professional services, including law firms, as the single most targeted sector at 18.9% in late 2025. The NCSC has published a cyber threat report specifically for the UK legal sector, which is not something it does for industries facing ordinary risk.
The reason is concentration. Law firms hold confidential client communications, privileged material, transaction data and personal information spanning decades, all in one place, alongside client money moving in large single transactions.
That said, scepticism about vendor scaremongering is healthy. The right response is proportionate: get the baseline genuinely right -authenticated email, MFA everywhere, tested immutable backups, patched systems, trained staff – before buying anything exotic. Most successful attacks exploit the absence of basics, not the absence of advanced tooling.
about us
Discover more about Cloudscape
Cloudscape success path
A clear path to stronger security, smarter technology, and sustainable business growth.
Mission
We focus on being your most trusted IT partner through excellence and innovation that protects your business, and delivers outcomes that allow it to thrive.
Helping you Stay Focused
We understand the unique nature of your industry. We’ve worked with businesses across the Finance sector for a number of years including accountants, Bookkeepers and Independent Financial Advisors.
We know how vital IT is to the daily running of your business with an increasing reliance on your technology. Data protection & compliance legislation is only getting more complex. The number of clients you engage with is growing. Your client list per accountnant is expanding, your team needs access to their emails and files wherever they are, and your data needs to be more secure than ever before handling confidential client information.
[/av_textblock] [/av_cell_one_half][av_cell_one_half vertical_align=’top’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-k5cjirhv’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/01/adeolu-eletu-unRkg2jH1j0-unsplash-1f.jpg’ attachment=’2615′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright=” animation=’no-animation’ av_uid=’av-k5cj9lj3′ admin_preview_bg=”][/av_image] [/av_cell_one_half] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’20px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Understanding your pains’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5dqe903′ admin_preview_bg=”][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]Your team needs to stay focused on delivering for clients; and we know how incredibly frustrating under-performing IT is to you and your team. This under performance often results in lost income, productivity and, in the worst case scenario, lost business.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue83e’ font=’entypo-fontello’ title=’Outdated Software’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Time is money. Your need for high performance is more crucial than for most other industries. Large & high volumes of documents and files need increased network, workstation and server performance and storage capacity. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue839′ font=’entypo-fontello’ title=’Compliance changes’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] With your clients often spanning weeks, months, or often years, any data loss can be catastrophic to a client’s accounting history. Ensuring your team’s work and progress is protected and secure throughout. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue815′ font=’entypo-fontello’ title=’Limited Access’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Your auditors, analysts, administrators & partners all need to be able to access email and files wherever they are; whether that be in a meeting room with clients, at the bank, or working with the chief financial officer, all without compromising on security. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’80px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Who else we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=” padding=’25’ color=’custom-color-heading’ custom_font=’#ffffff’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-7raplv’][/av_heading] [av_testimonials style=’slider’ columns=’2′ grid_style=” interval=’6′ font_color=’custom’ custom_title=’#ffffff’ custom_content=’#0a0707′ av_uid=’av-k5ck8yr4′ admin_preview_bg=’rgb(241, 241, 241)’] [av_testimonial_single src=” name=’Gary Crilly’ subtitle=’NM Cabling Data Cabling’ link=’http://’ linktext=” av_uid=’av-5qtef7′] “I have worked with Cloudscape on several projects and their service and attention to detail has always been excellent. The projects have been consistently managed and delivery throughout has been to the clients satisfaction every time.” [/av_testimonial_single] [av_testimonial_single src=” name=’John Newton’ subtitle=’Ecology Consultancy’ link=’http://’ linktext=” av_uid=’av-41q41f’] “We have relied on Cloudscape for over eight years as our IT support provider. Over this time we have grown significantly and have had quite a number of IT projects handled with great confidence. This has ranged from office moves, to setting up satellite offices, to installing new servers across the board.” [/av_testimonial_single] [/av_testimonials] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’60px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’How we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-1u83mr’][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]It’s so important for our clients in the finance world to have a solid foundation for speed, reliability and security. Maintaining your IT is an essential requirement and understanding what to upgrade (and when) can be a real challenge.
Not having a file when you need it can sometimes mean payments can’t be made, which could mean the difference between a good week or a bad week.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue82b’ font=’entypo-fontello’ title=’Best Solutions’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Source the best solution for your technology requirements, whether it’s software or data security. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue812′ font=’entypo-fontello’ title=’Fully Supported’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Fully supported by the most efficient, cost effective solutions to ensure they can provide the highest quality service and response rate as possible. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue824′ font=’entypo-fontello’ title=’Secure Data’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Keep your data secure with our multi-layered approach to cyber security giving you piece of mind. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” custom_class=” av_uid=’av-a5htgo’] [av_heading heading=’Showcase of our experience’ tag=’h3′ style=’blockquote modern-quote modern-centered’ subheading_active=” size=’34’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” 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attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/DouglasStevensLogo-300×67.png’ attachment=’2659′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/logo-OTC-300×86.jpg’ attachment=’2661′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ 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