IT Support Designed for Charity / Not-for-Profit
Charities and not-for-profits deserve IT support that’s as capable and responsive as any commercial business, delivered with a clear understanding of the budget and governance constraints you operate under.
Cloudscape supports London charities with cost-effective, high-quality IT, including access to Microsoft’s not-for-profit licensing programmes to reduce costs while giving your team the same powerful tools.
We know every pound spent on IT is a pound not spent on your mission, so we focus on honest advice and maximum value from your investment.
The Challenges Charity / Not-for-Profit Businesses Face
IT budgets are constrained
Charitable organisations face constant pressure to direct resources towards their mission – which means IT is frequently under-resourced. The risk is that technology that’s not properly maintained becomes a vulnerability and a cost.
Data governance and donor confidentiality
Charities hold significant volumes of personal data – donor information, beneficiary records, employee details. GDPR compliance and data security aren’t optional and the reputational consequences of a breach are severe.
Dispersed teams and volunteers
Many charitable organisations operate across multiple sites or rely heavily on volunteers with varying levels of digital literacy. Managing technology access, security and support across a dispersed and varied user base presents real challenges.
Governance and compliance obligations
Trustee responsibilities, Charity Commission requirements and funder compliance expectations create governance obligations that IT must support – from audit trails through to business continuity planning.
Case studies
Partnerships built on trust
Long-standing partnerships built on trust, responsiveness and results that genuinely matter.
Charity / Not-for-profit
SOLUTIONS WE OFFER
How We Support Charity / Not-for-Profit Businesses
Significant cost savings through not-for-profit licensing
We help charities access and fully utilise Microsoft's not-for-profit licensing programmes - which can reduce Microsoft 365 and Azure costs dramatically compared to standard commercial pricing.
Data security and GDPR compliance
We ensure your data handling practices and technical controls meet GDPR requirements - protecting your donors, your beneficiaries and your organisation's reputation.
Support for dispersed teams and volunteers
Cloud-based tools, remote support and simple onboarding processes mean we can support your team effectively wherever they’re working and whatever their level of technical expertise.
Reliable, cost-effective IT support
SLA-governed support with transparent, predictable pricing - giving your leadership team the confidence of properly managed IT without unpredictable costs.
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FAQs
Answers to the questions we're asked most often
What Microsoft licensing can charities get now that the free grants have ended?
Microsoft ended its free grants of Microsoft 365 Business Premium and Office 365 E1 for nonprofits. Eligible charities can still receive up to 300 granted Microsoft 365 Business Basic licences, along with discounts of up to 75% on selected nonprofit plans.
The critical detail is timing. The grants are discontinued at each organisation’s first renewal date falling on or after 1 July 2025 – so this is tied to your own renewal cycle rather than a single cut-off day. Many charities are only now feeling the effect. On top of that, Microsoft’s wider pricing update from 1 July 2026 reaches existing customers at their next renewal, because nonprofit pricing tracks commercial rates through a fixed discount, the paid charity plans have risen too.
For some smaller charities the change is manageable, because 300 free Business Basic licences is a considerable increase on the previous cap of 10 free Business Premium seats and may cover the whole team at no cost.
The trap is treating it as a straight licence swap. Business Basic is web-only and does not include the device management, threat protection and identity controls that Business Premium provided. Cloudscape helps charities work out which staff genuinely need which plan, rather than moving everyone down and discovering the consequences later.
We moved everyone to Business Basic to save money. What did we lose?
Quite a lot that is not immediately visible. Business Basic provides web and mobile applications, email, Teams, SharePoint and OneDrive. What it does not include is the security and management layer that Business Premium carried: device management through Intune, advanced threat protection, identity protection and conditional access, the controls that let you secure or wipe a lost device.
Nothing breaks on the day you downgrade, which is exactly why the risk is easy to miss. The effect shows up later – an unmanaged laptop with no enforced encryption, a compromised account with no conditional access to stop it, a phishing email that advanced protection would have caught.
The proportionate answer is rarely all-or-nothing. Business Basic is genuinely appropriate for lower-risk, web-based roles. Business Premium should be prioritised for people who handle sensitive personal data, work remotely, use managed devices, or hold elevated access – typically finance, senior leadership, fundraising and anyone working with beneficiary records.
A mixed licence estate matched to actual risk almost always costs less than uniform Business Premium and protects far better than uniform Business Basic.
Can a charity afford a managed service provider?
Usually yes, often for less than the alternative. The comparison worth making is not MSP versus nothing – it is MSP versus the cost of a part-time IT person, ad hoc contractor call-outs, staff time absorbed by IT problems, the risk carried by having no cover when the one person who understands your systems is on leave.
The economic argument for a charity is specifically about breadth. A single IT hire at a charity salary will be strong in some areas and inevitably thin in others – nobody is simultaneously a network engineer, a Microsoft 365 specialist, a cyber security practitioner and a strategic adviser. An MSP gives you access to all of those as needed, without carrying any of them full-time.
There are also practical savings a good provider should find rather than charge for: correcting licence over-provisioning, removing accounts for people who left, retiring duplicate systems, making sure you actually receive the nonprofit pricing you are entitled to.
Cloudscape works with charities and not-for-profits across London and will tell you honestly if what you need is smaller than a full managed contract.
How do we balance cyber security against a limited budget?
By being honest about which controls actually reduce risk and which are being sold to you. For most charities, the majority of realistic risk is closed by a small number of unglamorous measures: multi-factor authentication on every account, managed and patched devices, tested backups that are genuinely separate from live systems, email authentication, staff who have been trained to recognise a convincing approach.
That list is inexpensive relative to its effect. What tends to consume disproportionate budget without matching benefit is advanced tooling bought before the basics are in place – monitoring nobody reviews, or a security product layered over unmanaged devices.
Cyber Essentials is a sensible target for most charities. It is affordable, it maps to the controls above, it is increasingly asked for by funders and corporate partners, so it does commercial work as well as protective work.
The genuine constraint for charities is rarely money alone – it is that nobody owns the problem. Naming someone accountable, even part-time, changes outcomes more than most purchases.
How should we protect donor and beneficiary data?
Beneficiary data is often the most sensitive information a charity holds – frequently including special category data such as health details, safeguarding records and information about vulnerable people. It deserves stronger protection than most charities currently apply, stronger than donor data, which usually receives more attention because it sits in a fundraising system somebody owns.
The practical priorities are access limited strictly to those who need it rather than everyone in the team, encryption in storage and transit, retention that is actually enforced so records are not held indefinitely by default, audit logging so you can establish who accessed what if a question arises.
Safeguarding records deserve particular care. They are frequently held in shared drives with permissions nobody has reviewed, which means they are reachable by far more staff than intended – a problem that becomes acute the moment any AI assistant is switched on.
On the donor side, the risks are payment data handling and the reputational damage a breach causes to future fundraising. Both argue for keeping payment processing with a specialist provider rather than holding card data yourself.
about us
Discover more about Cloudscape
Cloudscape success path
A clear path to stronger security, smarter technology, and sustainable business growth.
Mission
We focus on being your most trusted IT partner through excellence and innovation that protects your business, and delivers outcomes that allow it to thrive.
Helping you Stay Focused
We understand the unique nature of your industry. We’ve worked with businesses across the Finance sector for a number of years including accountants, Bookkeepers and Independent Financial Advisors.
We know how vital IT is to the daily running of your business with an increasing reliance on your technology. Data protection & compliance legislation is only getting more complex. The number of clients you engage with is growing. Your client list per accountnant is expanding, your team needs access to their emails and files wherever they are, and your data needs to be more secure than ever before handling confidential client information.
[/av_textblock] [/av_cell_one_half][av_cell_one_half vertical_align=’top’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-k5cjirhv’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/01/adeolu-eletu-unRkg2jH1j0-unsplash-1f.jpg’ attachment=’2615′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ copyright=” animation=’no-animation’ av_uid=’av-k5cj9lj3′ admin_preview_bg=”][/av_image] [/av_cell_one_half] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’20px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Understanding your pains’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5dqe903′ admin_preview_bg=”][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]Your team needs to stay focused on delivering for clients; and we know how incredibly frustrating under-performing IT is to you and your team. This under performance often results in lost income, productivity and, in the worst case scenario, lost business.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue83e’ font=’entypo-fontello’ title=’Outdated Software’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Time is money. Your need for high performance is more crucial than for most other industries. Large & high volumes of documents and files need increased network, workstation and server performance and storage capacity. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue839′ font=’entypo-fontello’ title=’Compliance changes’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] With your clients often spanning weeks, months, or often years, any data loss can be catastrophic to a client’s accounting history. Ensuring your team’s work and progress is protected and secure throughout. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue815′ font=’entypo-fontello’ title=’Limited Access’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Your auditors, analysts, administrators & partners all need to be able to access email and files wherever they are; whether that be in a meeting room with clients, at the bank, or working with the chief financial officer, all without compromising on security. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’80px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’Who else we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=” padding=’25’ color=’custom-color-heading’ custom_font=’#ffffff’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-7raplv’][/av_heading] [av_testimonials style=’slider’ columns=’2′ grid_style=” interval=’6′ font_color=’custom’ custom_title=’#ffffff’ custom_content=’#0a0707′ av_uid=’av-k5ck8yr4′ admin_preview_bg=’rgb(241, 241, 241)’] [av_testimonial_single src=” name=’Gary Crilly’ subtitle=’NM Cabling Data Cabling’ link=’http://’ linktext=” av_uid=’av-5qtef7′] “I have worked with Cloudscape on several projects and their service and attention to detail has always been excellent. The projects have been consistently managed and delivery throughout has been to the clients satisfaction every time.” [/av_testimonial_single] [av_testimonial_single src=” name=’John Newton’ subtitle=’Ecology Consultancy’ link=’http://’ linktext=” av_uid=’av-41q41f’] “We have relied on Cloudscape for over eight years as our IT support provider. Over this time we have grown significantly and have had quite a number of IT projects handled with great confidence. This has ranged from office moves, to setting up satellite offices, to installing new servers across the board.” [/av_testimonial_single] [/av_testimonials] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’top’ padding=’60px,80px,80px,80px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_heading heading=’How we help’ tag=’h3′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote modern-centered’ size=’34’ subheading_active=” subheading_size=’15’ margin=’15px,,,’ padding=’10’ color=” custom_font=” custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-1u83mr’][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k5cks3at’ admin_preview_bg=”]It’s so important for our clients in the finance world to have a solid foundation for speed, reliability and security. Maintaining your IT is an essential requirement and understanding what to upgrade (and when) can be a real challenge.
Not having a file when you need it can sometimes mean payments can’t be made, which could mean the difference between a good week or a bad week.
[/av_textblock] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_third vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-a5htgo’] [av_icon_box icon=’ue82b’ font=’entypo-fontello’ title=’Best Solutions’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Source the best solution for your technology requirements, whether it’s software or data security. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_icon_box icon=’ue812′ font=’entypo-fontello’ title=’Fully Supported’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Fully supported by the most efficient, cost effective solutions to ensure they can provide the highest quality service and response rate as possible. [/av_icon_box] [/av_cell_one_third][av_cell_one_third vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-luvmr’] [av_icon_box icon=’ue824′ font=’entypo-fontello’ title=’Secure Data’ position=’top’ icon_style=” boxed=” font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” heading_tag=” heading_class=” link=” linktarget=” linkelement=” id=” custom_class=” av_uid=’av-aji6fn’ admin_preview_bg=”] Keep your data secure with our multi-layered approach to cyber security giving you piece of mind. [/av_icon_box] [/av_cell_one_third] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height_pc=’25’ min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ mobile_breaking=” id=” custom_class=” aria_label=” av_element_hidden_in_editor=’0′ av_uid=’av-d0s3hk’] [av_cell_one_full vertical_align=’middle’ padding=’30px’ padding_sync=’true’ background=’bg_color’ background_color=’#8ec63f’ background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” custom_class=” av_uid=’av-a5htgo’] [av_heading heading=’Showcase of our experience’ tag=’h3′ style=’blockquote modern-quote modern-centered’ subheading_active=” size=’34’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” subheading_size=’15’ av-medium-font-size=” av-small-font-size=” av-mini-font-size=” color=’custom-color-heading’ custom_font=’#ffffff’ margin=” margin_sync=’true’ padding=’10’ link=’manually,http://’ link_target=” id=” custom_class=” av_uid=’av-k7qd4oiz’ admin_preview_bg=”][/av_heading] [/av_cell_one_full] [/av_layout_row] [av_layout_row border=” min_height_percent=” min_height=’0′ color=’main_color’ mobile=’av-flex-cells’ id=” av_element_hidden_in_editor=’0′ mobile_breaking=” av_uid=’av-d0s3hk’] [av_cell_one_fifth vertical_align=’middle’ padding=’30px,,,’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” custom_class=” av_uid=’av-a5htgo’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/Form-Live-Union-1-1061x739s-300×118.jpg’ attachment=’2664′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ hover=” appearance=” link=” target=” id=” custom_class=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qe4d5n’ admin_preview_bg=”][/av_image] [/av_cell_one_fifth][av_cell_one_fifth vertical_align=’top’ padding=’30px’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_attachment=’scroll’ background_position=’top left’ background_repeat=’no-repeat’ link=” linktarget=” link_hover=” mobile_display=” av_uid=’av-9nfccz’] [av_image src=’https://cloudscapeit-co-uk.stackstaging.com/wp-content/uploads/2020/03/DouglasStevensLogo-300×67.png’ attachment=’2659′ attachment_size=’medium’ copyright=” caption=” styling=” align=’center’ font_size=” overlay_opacity=’0.4′ overlay_color=’#000000′ 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