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Our client is the national flag carrier of a major Asia-Pacific nation, operating from a principal hub in Bangkok and serving destinations across Asia, Europe and Oceania as a member of a leading global airline alliance.
The airline has maintained a registered UK establishment since 1993. The UK operation is responsible for commercial sales, reservations and ticketing, cargo, finance and trade partner relationships across the UK and Ireland market, and acts as the operational and commercial interface between headquarters and the airline’s flagship London route.
For over ten years, Cloudscape has served as the dedicated IT partner to the airline’s UK operations. We provide the UK team with a complete managed service — service desk, infrastructure and cloud management, cyber security operations, project delivery and strategic technology planning through our Virtual IT Director (vCIO) function.
We operate as a seamless extension of the airline’s internal IT function, working within the governance and technical standards set by headquarters while providing the local responsiveness, UK regulatory knowledge and on-site engineering capability the operation requires. Most recently, Cloudscape led the technology workstream for the relocation of the airline’s UK office — designing and building the network infrastructure, procuring and installing connectivity, and coordinating directly with the fit-out and mechanical and electrical contractors from design stage through to handover.
“Cloudscape have looked after our UK operation for more than ten years, and the office move showed exactly why that relationship matters. They were involved from the design stage, worked directly with our contractors, and moved us into the new building without a single hour of lost service. Security is a serious matter for any airline, and we have complete confidence that our systems, our people and our passengers’ data are properly protected.”
Rob
Admin Manager
We’ll review your setup, highlight quick wins, and answer your questions.
