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Our client is a registered housing association providing affordable housing and high-quality lifetime homes across London and the South East, with a particular specialism in independent living for people aged 55 and over. The association manages nine Independent Living schemes across West and North-West London and the Home Counties, alongside Extra Care accommodation, specialist homes for people with life-limiting conditions and physical disabilities, and general needs housing across multiple boroughs.
Many schemes are supported by on-site Local Service Managers, and communal lounges, laundries, gardens and activity rooms are central to daily life for residents. The association is a small organisation delivering a service that residents depend on every single day.
Cloudscape acts as the association’s outsourced IT department and Virtual IT Director (vCIO). Our remit covers day-to-day service desk support, multi-site infrastructure, cyber security, and the technology roadmap presented to the Senior Management Team and Board.
In practice that means supporting a compact head-office team alongside frontline colleagues who work from scheme offices rather than desks at a single headquarters, a distribution that shaped every decision in this programme.
“For years, everything we did depended on one room and one connection. If it went down, nine schemes went down with it. Cloudscape moved us to the cloud without a single day of lost service, sorted out the Wi-Fi at every scheme, and just as importantly trained our people properly while they did it. Our Local Service Managers now spend their time with residents instead of waiting for a file to open, and we have security in place that is well beyond what anyone would expect of an association our size.”
Senior Manager
London Housing Association
We’ll review your setup, highlight quick wins, and answer your questions.
